Billing & Payment Options
Billing and Account Payment OptionsSouthwest Regional Water District accepts payment by E-check, which is a FREE way to pay. We also accept MasterCard, Visa and Discover ($2.80 nonrefundable service fee per transaction applies and there is a limit of $400 per transaction).
Pay Online: www.swwater.org
Pay by Phone: 855-667-0576
Emergency Utility OptionsButler County residents may be eligible for emergency utility assistance through Supports to Encourage Low-Income Families. Eligibility is based upon income. Those who have lost their jobs or experienced reduced income due to COVID-19 hardships may qualify. For more information, please view the Emergency Rental and Utility Assistance document.
Preble County residents may be eligible for emergency utility assistance through Miami Valley Community Action Partnership. Eligibility is based upon income. Those who have lost their jobs or experienced reduced income due to COVID-19 hardships may qualify. For more information, please visit www.miamivalleycap.org
|Auto Pay and
|AutoPay is an automated process which pays your balance in full each billing cycle on the due date. Scheduled payments are manually entered by you for the date you choose. To enroll in AutoPay, please go to www.swwater.org, My Account, and you can choose to register your account to enroll in AutoPay or schedule a payment.|
|Go Paperless||Register your account at www.swwater.org, My Account and sign up to go paperless. You'll receive an email notification each time a new bill is ready for you to view and pay. You may sign up multiple email addresses to receive notifications.|
|Pay by Text||When enrolled in Pay by Text, bill notifications will be sent by text message (in addition to email notifications) and you will then have the option to pay via text message with your default payment method by simply replying. You my enroll in Pay by Text when making an online payment or by accessing your account and selecting the Pay by Text option. A confirmation will be sent to complete your enrollment.|
|Pay by Mail||To ensure proper credit, please write your account number on your check and enclose the payment coupon in the envelope provided. Please allow 7-10 days to allow the payment to arrive on or before the due date. If you cannot locate your payment coupon, please write your account number on your check and mail it to 3640 Old Oxford Road, Hamilton, Ohio 45013|
|Pay in Person||Due to the current public health emergency, our office is currently closed for in person payments. We will communicate any changes to this current policy as they become available.|
|Drop Box||A payment depository is located in front of our office located at 3640 Old Oxford Road. It is recommended that you include your account number on your check, and that you do not deposit cash.|