Welcome to the Southwest Regional Water District
Office Hours to Change Effective December 4, 2023
Our office is currently open Monday through Friday from 8:00am to 4:30pm. Effective December 4, 2023, our office hours will change to 7:30am to 4:00pm Monday through Friday.
Estimated Bills - What is an Estimated Bill and Why Do They Happen?Your billing statement indicates whether your bill is an actual bill or an estimated bill. An estimated bill will state “Water Estimated” in the description. When bills are estimated, the billing software uses a system-generated average based on the previous 12 months of consumption. When the meter is then actually read, an adjustment is made to account for the estimate, and that adjustment will show up in the description with the message “Estimate Adjustment”.
Bills can be estimated for a variety of reasons. Meters are read using radio transmission equipment and occasionally a reading will fail to be transmitted or received. Weather can cause us to fail to be able to read a route or can cause poor data transmission. Software updates to the radio transmitting devices have resulted in a higher volume of estimated meter readings. At the end of 2020, 99.3% of our meter readings were actual.
When a meter registers more than three consecutive estimated readings for which we have no explanation, we will send out staff to troubleshoot the reading device and make a repair. To be clear, this issue only involves the reading technology, not the accuracy of the meter.
To reliably provide affordable, high quality water to all customers by developing and retaining exceptional staff.
The Southwest Regional Water District Team will continue to develop and sustain the ability to deliver plentiful, high quality water for future generations while remaining customer focused.