Welcome to the Southwest Regional Water District

Thank you for viewing the new website. Our goal is to clearly and logically present information.

Payment Portal Scheduled Maintenance Outage
The Southwest Regional Water District’s online payment portal and automated phone payment system will be unavailable due to system maintenance from Thursday January 20, 2022 at 11:55PM, until Monday January 31, 2022, at 8:00AM (EST).  This is necessary as we upgrade our billing system.  Automatic payments will still go through on the morning of January 20. The cycle 2 due date of February 3, 2022 has been delayed until February 7, 2022.  Other payment options available during the maintenance window include paying by check via US mail, payment in person at the District office, dropping payment in the drop box located in front of the District Office or paying at any First Financial Bank branch. Please bring your bill with you if you are making a payment in person.   

Meter Equipment Repairs Underway
Southwest Regional Water District has contracted with Zenner USA to make repairs to the radio devices on approximately 2100 customers’ meters.  Zenner USA employees will be accessing customers’ meters throughout our system beginning October 19, 2021, and lasting approximately one month.

Work crews will target any meter which recently did not transmit an actual reading. Customers will receive a phone call letting them know their meter reading equipment is subject to repairs.

Zenner USA employees will be in unmarked vehicles, but will be wearing shirts with a Zenner logo, as well as a high visibility vest.

They may be working non-traditional hours (before or after our normal office hours) and week-ends in order to expedite this project.

Please call our office at 513-863-0828 with any questions.

Office Reopening
Our office is now open for walk-in business. Payments may be made at our walk-in counter between the hours of 8:00 a.m. and 4:30 p.m. during regularly scheduled hours or, at any First Financial Bank branch. Please follow Ohio Department of Health and CDC guidelines issued for the COVID-19 pandemic during your visit.

Estimated Bills - What is an Estimated Bill and Why Do They Happen?
Your billing statement indicates whether your bill is an actual bill or an estimated bill. An estimated bill will state “Water Estimated” in the description. When bills are estimated, the billing software uses a system-generated average based on the previous 12 months of consumption. When the meter is then actually read, an adjustment is made to account for the estimate, and that adjustment will show up in the description with the message “Estimate Adjustment”.

Bills can be estimated for a variety of reasons. Meters are read using radio transmission equipment and occasionally a reading will fail to be transmitted or received. Weather can cause us to fail to be able to read a route or can cause poor data transmission. Software updates to the radio transmitting devices have resulted in a higher volume of estimated meter readings. At the end of 2020, 99.3% of our meter readings were actual. After we apply the software updates to the affected radio transmitting devices, we hope to return to our previous meter reading rate.

When a meter registers more than two consecutive estimated readings for which we have no explanation, we will send out staff to troubleshoot the reading device and make a repair. To be clear, this issue only involves the reading technology, not the accuracy of the meter.

2022 Annual Meeting of Customers

The 2022 Annual Meeting of Customers is scheduled to take place on March 26, 2022, at 6:30 p.m. at Talawanda High School Auditorium, 5301 University Park Blvd., Oxford, OH  45056.  This will be a business meeting only.  No dinner or drinks will be served.  There is no cost to attend this meeting.

For more information on the 2022 Annual Meeting of Customers, please go HERE.

The District resumed disconnections of water service due to delinquency in late 2020. Customers with a delinquent balance and no payment arrangement in place will be subject to disconnection. Please call us at 513-863-0828 to learn about or set up a payment arrangement before your account becomes delinquent.

Mission Statement

To reliably provide affordable, high quality water to all customers by developing and retaining exceptional staff.

Vision Statement

The Southwest Regional Water District Team will continue to develop and sustain the ability to deliver plentiful, high quality water for future generations while remaining customer focused.